GoTranscript Audio Test Answers August 20, 2021
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As part of the intermediaries for scale of work, we, we participated in the ICA, the capacity assessment. And we received feedback already from AIR about that. My understanding is that this project, the SDP project, is a deeper dive, we need you to help us understand better about direction or directions where we can go to really focus on a project and help us increase our capacity. That's, that's why it's a good thing, especially if we can be a deeper dive. Can we spend only about 45 minutes on this? Also, I'm- I'm going to ask you a couple of questions where I'm going to ask you about a thing about data that you collect in house and then data that you might collect from your post-secondary partners. Also, we should talk a little bit about qualitative and quantitative data.
There's some sort of 15-minute survey we discussed earlier. We built a homemade system to handle most of the data that we use when we're working with institutions back in 2010, or maybe it was 11, our system was more of a cut and paste into our website. We collected data from the users, and then cut and paste that into an Excel spreadsheet. Starting in 2010, we were like, you know what, there are computers that help us with this. Why don't we use computers to do what they're good at, which is really to give us better data without human error. So, we ended up with about nine or 10 different data elements to look at which match the predictive analytics reporting framework that came out of a de identified student level data source, then uploaded that directly into our system, which then we ran different algorithms for to produce some new reports, hits.
It's like we have all of this data, but none of it is actually collected at a student level. It's more of like a tick box or a counter as you go into study hall or something. It also points out if they have five or 11 shadow databases that make it impossible to actually use the data effectively. We- we try to keep it all up top in a cloud-based system that they have access to. What we found previously is that back in the good old days, people would all come together. And we would have launched meetings, kickoff meetings and also closing meetings for our processes. So, everybody in their cohort, so all eight or 10 CEOs would come to Centerville or we'd go there.
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GoTranscript Audio test answers August 2021
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ReplyDeletePlz Help me in this audio (First of all) his audio is used for the transcriber test at GoTranscript.
ReplyDeleteFirst of all, your mother joined up with our service on the 15th of April 2016. This is several years ago, five years ago at this point, the regulations regarding the contract back then was that it was the customer's responsibility to contact the company involved. We advised your mom at the time that the contract would end in April 2017. On the bill we issued on the 17th of April 2017. We showed that the contract ended on 14th, then from the 15th onwards, she was on our standard rate. Let me see if I have this straight. You're saying that her bills are going up and up and up. The bills are increasing due to the actual increase in usage over the last few years. However, once the rates are set, the rates don't change that regularly. It's down to really the usage. For example, just on the usage shutter at your mother's flat alone, in 2021, her usage increased and peaked at an average of eight, no, sorry, that's five units per day, in 2020. Her peak was at 12 unit today, and in 2019, or peak was six units a day. It's now been three years. So we've been tracking this stuff. Not only are we sending specific communications once a year, we're also saying on every bill, we send out that she's not on contract, at a request at any time from customer service, we could explain to her that that's non contract because she would have seen when the contract ended that that's what she would move to. It is just the case of rinse and repeat in this situation. Because I did explain all this to your mom. She just really does want to speak to someone else, though. I wish it were otherwise, but it is what it is. Let's just pop back to her and explain that the supervisors happy to take over the call, then come back to me and transfer through the regulations changed in 2019. From 20 onwards, we should have contacted the customer, your mom, once per year to advise that on the anniversary of the contract and in she needed to contact us regarding a new contract. At that point, it was your mom's responsibility to contact us and ask for the contracts. I'm looking over the notes on your account. And when your mother has been in contact with ourselves. It looks like it looks as though she sent us a check for 500 bucks American and the problem is we needed that in euros. We would really like to call her to discuss this. We can call tomorrow between 12[] or 1pm or would 2:00 o'clock be better Just for the record. The main issue your mom she is that she feels that the contract and rates should be amended back for the last four years to 2017. Is that correct?
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